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Diploma in Retail Management


This Program is to provide an overview of the most common practices in operation management with an emphasis on retail and franchise. To educate students the importance of retail technology and how to recognize successful companies who align their own operations with the right strategies. To direct the successful operations of a franchise business by placing the design and construction of the franchise system together with the quality of management process and procedure.

Intake: January, April, July, October
Duration : 3 Years.

First Year

1st Semester

  • Bahasa Kebangsaan
  • Business Communication
  • Applied ICT Skills
  • Principles of Management
  • Fundamentals of Marketing

2nd Semester

  • Pendidikan Moral
  • Retail Selling
  • Retail Environment
  • Introduction to Retailing
  • Business Statistics

2nd Year

3rd Semester

  • Pengajian Malaysia
  • Customer Service
  • Business Mathematics
  • Retail Buying
  • Retail Operations

4th Semester

  • Consumer’s Behaviour
  • Retail Accounting
  • Business Calculus
  • Fundamentals of Economics

3rd Year

5th Semester

  • Franchise Entrepreneurship
  • Retail Financial Management
  • Human Resource Management
  • Integrated Marketing Communication

6th Semester

  • Franchise Operations & Management
  • Retail Business Strategy
  • Retail Financial Management
  • Retail Customer and Marketing Research
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