PROGRAM STRUCTURE
This Program is to provide an overview of the most common practices in operation management with an emphasis on retail and franchise. To educate students the importance of retail technology and how to recognize successful companies who align their own operations with the right strategies. To direct the successful operations of a franchise business by placing the design and construction of the franchise system together with the quality of management process and procedure.
Intake: January, April, July, October
Duration : 3 Years.
First Year
1st Semester
- Bahasa Kebangsaan
- Business Communication
- Applied ICT Skills
- Principles of Management
- Fundamentals of Marketing
2nd Semester
- Pendidikan Moral
- Retail Selling
- Retail Environment
- Introduction to Retailing
- Business Statistics
2nd Year
3rd Semester
- Pengajian Malaysia
- Customer Service
- Business Mathematics
- Retail Buying
- Retail Operations
4th Semester
- Consumer’s Behaviour
- Retail Accounting
- Business Calculus
- Fundamentals of Economics
3rd Year
5th Semester
- Franchise Entrepreneurship
- Retail Financial Management
- Human Resource Management
- Integrated Marketing Communication
6th Semester
- Franchise Operations & Management
- Retail Business Strategy
- Retail Financial Management
- Retail Customer and Marketing Research